Now VM are asking me to return the old hub. To return your equipment, simply click the link and follow the instructions. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. 6 out of 5. Just to update this public thread, an appointment to get the hub relocated has now been booked - with a tech call out charge of £25 as previously advised by the community on this thread. All customers need to do is contact Virgin Media to arrange the return. . The easiest way would be to set it up with a separate SSID, e. received a text the night before and the morning of collection to say they would be arriving , no time given, so waited in all day nobody turned up and received a txt at. Superhub 5 its great 👍. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. Back a step. Then, the scheme provides them with. The guy stated make sure to take to a local dump and not just dump in a normal bin. (note: the coaxial cable will need to be unscrewed). but no change. I still have the. Connectors are two generations old, likely late NTL or very early Virgin Media (10+ years old). Had a couple of emails one to click for a date to collect old TiVo box and router. Power off the Hub and your router/mesh system. QuickStart, set up and connections. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. In your email, include your address, account number, area code, and other essential details. 1 (192. Good to know, maybe I'll have fun with openwrt with it, and maybe even sell it on. The research, released on the eve of Global Recycling Day, shows that two. Thank you in ad. 255. My Virgin Media App. At TalkTalk, we're doing all we can to protect the environment. 1 in modem mode. Virgin Media was founded in 2006. Plus, more than 10 million routers and set-top boxes have now been refurbished and reused since 2014. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. To get this upgrade for free, all you need to do is switch your hub off and wait around 5 - 10 seconds before switching it back on. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that was my own. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. Further exclusions & legal stuff apply. When you leave us, upgrade your service, or receive a replacement for faulty kit we ask that you return your equipment for recycling should we ask for it. Options. 1. Click on the “> Check router status” button. I have forwarded ports 80 TCP & 443 TCP on my router & allowed 80/tcp & 443/tcp on the servers ufw, however, I am still having networking issues. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Given all the UK calls are recorded it will be verified that she told me to Bin it. co. com, the comparison and switching service. This can be done for a one-off £25 charge. AFAIK you can’t run a VPN app on the XBOX itself and can’t run it on the Hub 3 - even if traffic will run through the hub. All that being said and done, I'm now getting emails and text about sending the old hub back. You can also email [email protected] router features of the Hub5 are depressingly a letdown, So, in Router Mode, can be the 2. If you've got a Virgin TV V6 box, make sure the standby settings are. Next, enter your username and password. SpeedTry a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. In response to Fiz1605. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. Those moving to the Hub 5 from the Hub 3 will notice an improvement in wireless coverage and signal. Options. Do i dispose of it at my local recycling centre. Reset Hub password. Manage Your. Hello, I found in a random box (moved house recently) very old VM equipment that my parents used to have before they passed away about 4 years ago, as I went through the bereavement process I must have just collected this stuff with the intention to return and completely forgot. This collection was made when there was a lot of. This will include creating a new network name and password for the pod. Browse Virgin Media Virgin Media Community. Find a recycling facility. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Customer since 1993. The Hub 5 is built from 100% post-consumer. Apps and extras. Modem Mode can be found on the left of the screen. How about using a 10m RJ11 to RJ11 telephone cable. If everything is on static addresses get a router: if it's complex. . So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Thank you japitts. Disconnect all unneeded ethernet cables from the rear of the Hub. 19-02-2021 14:55. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living – check our pages for more help, you do have other options rather than cancelling. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). They detect the signals and send back data of their own via invisible WiFi. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. Virgin Phone Switchover. £30-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. Depress the pinhole switch for a timed 60 seconds then release. They provide the functionality via the Websafe function linked above. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Turn on and get connected. Press and hold the power button for at least 10 seconds. Reduced its carbon footprint by 7% in. change to Modem Mode you will need to use 192. It's at least 7 years old! We would love. com/recyclingkit but this link. The research, released on the eve of Global Recycling Day,. This is the same situation with me. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back-Up Line (EBUL) Dave. Contact your ISP. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Called 789 and was told to take it to the local dump. Note: This is separate from your My O2 account. O2 Recycle Login . A guest Wi-Fi network allows you to safely share broadband with visitors without compromising network security. Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. Powered by unlimited lightning-fast broadband, our Hub serves up the WiFi strength you need to scroll, meme. 1) Access your hub on 192. Some. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. Some technicians just take the easiest route for an install not where the customer wants it. Leave it off for about 10 seconds. Last year, Virgin Media O2 recycled. - 5374486. 0. The SH2 is covered by VM anyway and the Mac is covered not only by apples 3 years care but also their 6. It also supports the WiFi 6 standard (also known as ax), as well as 2. If we don't require your kit back we ask that you dispose of it in an environmentally friendly manner. Do i need to return a hub 3 router? I recently upgraded my router, but wasn't sent any return label,so just wanted to know what to do with my old router. Virgin Fibre Areas only. Coupon excludes Apple, Ruckus and Luxul products; and Samsung SKUs 5872506 and 5872200. If it didn't do so it would soon run out of addresses. Find our clever collection of Telly Hacks here, plus easy ways to stay connected here. It'll use the management IP 192. We understand that having internet problems can be really frustrating, that’s why we’ve provided you with some broadband help and support so you can get all the information you need. Begin by accessing the settings of your. 100. Many thanks, David. Longer internal coax cables are available if placement of the Hub needs to be changed. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. On this letter, there is a label sticker. This means we're helping to fund a network of collection points near where you live, where you can drop off your old kit for recycling,. co. Locate the Reset pinhole located on the rear of the Virgin Media router. VM BB TV Landline. No, you can keep using the same phone you’ve always used. uk 7. Then find Wi-Fi settings. Slow performance. The webpage usually list which items need returning, however it doesn't at present. 19-02-2021 14:55. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. The 192. They will be charged for not returning any rented equipment that VM want back. 13-12-2021 15:21. 29 Europe/London By Julian Clover. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. If you have purchased one of our Smart Home bundles with Google Nest (below) between 2/11/2020 - 20/11/2020 and you have a technical question then please call our dedicated Smart Home Help team on 0345 604 8859 *. One option is to recycle it through a certified e-waste recycling center. No knowing the layout of you home doing this might be less obvious than the thick VM cable. virg. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page. You can bring in up to seven items per store per day. Use an old router as a web server. Virgin Media might have technically deployed some form of IPv6 for a while but it has been hiding in plain sight! Luke’s tweet around IPv6 connectivity. Cons. Got my new router sent out. You should use port 4 which is the 2. A new recycle scheme developed by Virgin Media 02 has saved 250,000 from landfill in the last year alone. How to replace your Virgin Media Hub. 0 out of 5. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Aside from well-known hacks to security standards such as WPA2, individual router models can have bugs that make them vulnerable to hacking---locally through Wi-Fi, or through. T he current list of equipment which needs returning which is -. Step 4. The Virgin Media Hub 5 is a better router than the Hub 4. How to change my Virgin Media or Virgin Mobile package by phone. co. A quote from the top of the article at ispreview shows this "Broadband ISP Virgin Media UK (VMO2) has confirmed to ISPreview. There are a few options for what to do with an old Vodafone router. 22-02-2022 15:35 - edited 22-02-2022 15:47. all set up and running. To do this, you’ll need to wait until you receive your tracking email. At the time was told IF we needed to return the old router details would be in with the new router. Virgin Media will collect the equipment from customers' homes and provide a pre-paid returns label. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. You’ll then be able to take this to the Post Office - although make sure you ask for proof of postage. (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. We currently recycle the following products: TalkTalk Wi-Fi Hub and Wi-Fi Hub 2; Amazon eero 6 and eero 6 ProHi, Today I received an email from the following email address [email protected] when in Modem Mode, so once you. Got my new router sent out. 0. Further exclusions & legal stuff apply. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. Find the Security Settings option, and location the Channel drop down menu. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Dave Snelling. This may also be called Administration, History, or Logs depending on your router. " When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1. Everything you need is posted to you. Called to tell them I won’t be at home and will leave - 5075462. Virgin Media has been on a mission to reduce its waste and improve its carbon footprint. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. The torrenting is only done through a server and the port connected to my switch had a bandwidth limit of 5MB/s. To run the scan, simply connect to your. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. These require a subscription and will only work if your old router allows custom firmware. There's no setup or complication, you just plug it in and it works. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. To close the port used by Telnet on the Virgin Media Hub 3: Access your Hub's configuration page - default web address: 192. on 13-01-2023 12:13. We have had new router and need to find IP address, how do I find my IP address. Trouble is that will affect the other. uk 7. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Superhub 5 its great 👍. We appreciate that you have already tried turning off your hub and restarting this, however the red light is remaining. Go to solution. is there a problem with the connection or is this an update confused as checked all connections etc and seem fine these are the only lights showing 🤷🏻 ♂️Virgin Media change your package help and support. Non-Virgin Media equipment?. Update: Steve the virgin media guy came today and took the router. SpeedNew to Virgin Media. Virgin Media has committed to carbon-neutral and waste-free operations by the. Many thanks, David. We would like to show you a description here but the site won’t allow us. 1 if in modem mode) enter the ‘setting password’ found on the bottom of the hub, NOT the WiFi password. RF leads that short (especially with the right angle) are usually used to connect from the downward firing isolator connector. All the best. 0 to 1Gig hub it says how to recycle return hub by using virginmedia. You’ll be provided with step-by-step instructions on how to set up your new. Virgin has published guidance here . Also check out how to get started with TikTok , WhatsApp , Skype and Microsoft Teams! Router woes and intermittent drops are a thing of the past with these helpful little broadband hacks to help you get the most oomph from your WiFi. Call in and they will book a Tech to do that. Virgin Media’s new Hub 5 router boasts WiFi 6, the latest generation of WiFi technology. The computers and devices you wish to authorise are set up so that. Severely lacking in features. If you decide to use this, you can create a protected network in your home. The router supports multi-gigabit speeds and comes with a 2. This latest future-proof WiFi. This latest future-proof WiFi. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. NOTHING was mentioned in there and we had received no correspondence regarding it, and as it is SO old (and I mean old), we have now disposed of it!! I moved to a new area that didn’t have Virgin Media available. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation. This service will see one of our professional waste operatives collect and load our van with any rubbish you need to get. Although we do our best to provide families with excellent parental controls, technology cannot provide 100%. They never did, I reached out to the customer service team and said no one collected, they said again Yodel will reach out to arrange collection…no one did. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Virgin Fibre Areas only. Eventually I got sent a returns box to return my old router, and was told Yodel will be in touch to arrange a collection. Open the Virgin Media Connect app and follow the on-screen instructions to set up your Wi-Fi pod. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Click System. I got a TP Link archer C80 on amazon. If you’re joining Vodafone, you’ll get a Vodafone Wi-Fi Hub router. The Hub 5 is Virgin Media's latest router, supporting dual-band wireless channels and the latest WiFi 6 protocol, or 802. WiFi 6 can deliver even faster broadband speeds to supported devices. At Clearabee we have a number of options that can see your routers and other items collected from your home. In the end, I took a punt and went with Amazon's Eero system. At the start, log in to your router, check how to Open Admin Page. Launched in 2009, to date O2 Recycle has paid out more than £250 million and recycled more than 3. The telecoms firm is providing. $150 $172 Save $22. At this point I sent all my equipment back to virgin (2 tv set top box's and. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. With the Super Hub 2ac on your side you can do it all. Step 3: Plug the modem back into the power outlet first, wait 1-2 minutes, then it’s time to power on the router. I've moved the router away from the TV, as I've found this can supposedly interrupt the Wi-Fi connection, this hasn't worked. Another option is to donate it to a local school or community center. Virgin has confirmed that its M500 service has now been increased from 36Mbps to 52Mbps, with the average upload speed for Gig 1 services rising from 52Mbps to. 255. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. 1 Kudo. March 16, 2023 11. From my understanding the Virgin Media router provided is essential for Internet and cannot be swapped for another, at least not the one I have. My VM Router is is my office adjacent to hall. Help. With the increase in devices that need an Ethernet connection, you can run into trouble because most routers have six or fewer Ethernet ports. 1, sign on and put it into modem mode. This accumulation takes place among a backdrop of confusion around how to get shot of old tech and how manufacturers can help us act sustainably. How to recycle a Virgin Media router. 184 Comments. Contact Us. At least 30Mbps download speeds in every room or £100 one-off credit. Hello, everybody, i have question regarding my router and internet, i have set my router and tv box up and i have the virgin 360 box and my router light has been orange since i set it up 2months ago, it says in the set up guide the light should be white which mean everything is running right, does the orange light mean i. Get the Hub ready by connecting the wires. We would like to show you a description here but the site won’t allow us. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they try and get out of the penalty charge. However, with the Hub 5, Virgin Media might have made a router worth keeping. So lets look at the problems that can happen. Virgin has published guidance here . The. Access the Router Settings. The plastics industry, oil and petrochemical exporters, including Russia and Saudi Arabia, have said a global deal should promote recycling and re-use of plastic,. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). Download your label, post it for free. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. HOW TO RETURN VIRGIN MEDIA BOX - SIMPLE STEPSPush the white cable (from the old Hub) into the back of the new Hub. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. 5 months ago I was upgraded from Hub 3 to 5. The Netgear R6260 is, in my opinion, the best router for Virgin Media ( Now recommending the R7800 as the R6260 is too hard to find new) In my experience the R6260 is an excellent wireless router to use with Virgin Media. We are returning our Virgin Media router and received a text saying that there will be a 'doorstep collection' tomorrow. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Up to 3 WiFi Pods if needed. com, the comparison and switching service. O2 shop or local council recycle yard. If the plan is to cancel the Sky broadband and use the VM broadband then especially if there's a new cable required, do not phone to cancel the Sky broadband until after the VM connection is in. O2 Recycle encourages mobile users - regardless of what network they are on - to trade in unwanted smartphones, tablets and accessories. Your logs are now deleted. How does it. Our product scorecard methodology has been applied throughout the development of new products. co. I've unplugged and restarted many times, but always return to a steady red light. Visitors will be able to use the internet but will not have access to other devices on your network. on 20-10-2022 20:53. But the part that says you should recycle some old items is wrong. g. This is what you need to do next: Connect the short adaptor cable to the connector cable that was plugged into your old set-top box. Connect your devices to the new wireless. Finally got a new router which is amazing. Let me know if you have any further issues! Households across the UK are sitting on more than 22 million unused broadband routers –enough to fill ten Olympic swimming pools – which are going to waste instead of being recycled [1], according to new research from Uswitch. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. Due to this, I think an engineer's visit will be required to be on the safe side for you. 1. 100. Wearables. The best way to cancel Virgin Media is over the phone. So far so simple. Virgin Media’s latest Hub 5 has Wi-Fi 6, which should help you get strong speeds throughout the home. The landlord scrapped it off and threw it away. At least 30Mbps download speeds in every room or £100 one-off credit. That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Eventually I got sent a returns box to return my old router, and was told Yodel. As more Wi-Fi 6 devices come out, Virgin Media customers will start seeing the benefit of having a Wi-Fi 6 router . Please help. Keep the community welcoming for all. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. 3 million items such as routers and set-top boxes in 2020, meaning fewer items ending up in landfill. Most routers will allow you to do this through the same configuration page that you may use to change your wireless password and network name. Then today i get an email asking to return it, well thats a bit hard now. Wait for a few seconds, and then press the power button to turn the router. wrote: Hopefully my parents don't find themselves in this situation after leaving VM. (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3). Update: Steve the virgin media guy came today and took the router. Working hard to help connect the nation, shop our offers and order online. I moved to a new area that didn’t have Virgin Media available. You can ret. About our broadband help and support page. WiFi Max customer? Don’t forget to get the Virgin Media Connect app to use with your new WiFi Pods. These tools can be installed across all devices, including mobile phones, computers and consoles. uk. Hello, I recently moved into a rented property. Send the email to [email protected] 16-10-2022 14:35. If you’ve got a permanent red power light. But the part that says you should recycle some old items is wrong. Network Switch. Although this question has appeared before the answers vary and I need definitive advice. Step 2: Wait at least 15 seconds. uk that they’ve yet to fix a long-running security issue in their HUB 3. Available with M50 broadband or faster. These include: You can post your old kit back to Virgin and it will reuse and recycle it. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Follow these steps: Keep the router powered on. The older Hub 4 is based on. 2 Kudos. Don’t plug the power cable into a plug socket yet. Guest Wi-Fi is a standard feature on many Wi-Fi. Households across the UK are sitting on more than 22 million unused broadband routers — enough to fill ten Olympic swimming pools — which are going to waste instead of being recycled, according to new research from Uswitch. If I get a new Hub5 then it sounds like the idea of using separate Router & putting new hub in modem mode is my only option if I want to keep my ring doorbell & cameras. From there, click “Security” on the left-hand sidebar and make sure “Block internal IP addresses” is checked. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. And now I'm getting chased up. So I was sent the latest router which means I return the old router back in the same box the new one came in, as I have to return one of V6 TV boxes, can I return it in the same box as the router? (The email reminding me to return the router doesn't mention my V6 box on the items to return)What You’ll Need.